T's & C's
Welcome to our user terms & conditions. If you are a charity, we have a special version of these for just for you - check them out!
Force for Good is a social impact network featuring an online fundraising platform, to allow you to make donations to charities and/or create campaigns to raise funds for charities.
Within these Terms, we address 'you' as a 'user' of the Platform and our Services, and 'Charities' means any charities and causes you support through use of our Services. Please read these Terms carefully and if you do not wish to be bound by these Terms you should not use or access the Services; by using or accessing our Services you are declaring that you have read, understood and agree to accept and be bound by and comply with these Terms.
Who can use Force for Good's Platforms
To use our Services and be part of our community we ask that you complete our account opening process and confirm you meet our 'eligibility criteria', and by using our Services you confirm that:
you are at least 16 years old, and if you are above the age of 16 but below the age of 18 you must have the consent, permission and/or supervision of a parent or guardian to use our Services and make donations.
you will meet the criteria set out in our registration process and eligibility criteria, which may be updated from time to time.
the information you provide on your registration is true and accurate and you will update us of any changes.
you will refer to and comply at all times with the Guidance for Donors, Fundraisers & Charities (our 'Guidance') available on our website.
you will use and access the Services only in a responsible and legal manner and will comply with any policies we publish regarding use of the Services.
you will comply with any of our requests which are made to confirm your identity and compliance with these Terms.
you will not make donations through our Services from or out of the following countries: Afghanistan, Saint Vincent and the Grenadines, Haiti, Central African Republic, Libya, Pakistan, Saint Kitts and Nevis, Turkey, Syria, South Sudan, Bangladesh, Uzbekistan, Saint Lucia, Palestine, Timor-Leste, Lebanon, Kosovo, Ghana, Iran, Cuba, Myanmar (Burma), Kosovo, Iraq, Sudan, Korea (North).
Please note that if we consider you've provided inaccurate answers or information during the account opening process, or that you've not complied with our 'eligibility criteria' or any requests we've made of you, we may terminate or suspend your account, or your use of the Services immediately without notice.
Making a donation
As part of the Force for Good Services we enable you to make donations to Charities through our Platforms, subject to these Terms. We enable you to make these donations either:
directly, via use of payment processing platform Stripe, or
indirectly, via use of payment processing platform Stripe to Percent and their Donor Advised Fund, The Intelligent Foundation (UK registered Charity no. 1192508).
Stripe is our chosen FCA registered payment processor of all funds processed through Force for Good. When a charity is registered directly with Force for Good, they will receive their funds directly into their Stripe Account. These funds do not go via Force for Good.
Force for Good has partnered with Percent, a grantor of funds and their Donor Advised Fund, The Intelligent Foundation (Charity Number: 1192508). Because not every charity has direct access to Stripe, our partnership with Percent enables you to make your donation to the Intelligent Foundation. The Intelligent Foundation can then make a grant to your chosen Charity of your donation and all Gift Aid claimed on your donation. When you make a donation in this way please note:
Your donation will be to the Intelligent Foundation (via Stripe) with a recommendation that your funds and any UK Gift Aid claimed on your donation will be granted to your chosen charity.
Your recommended charity must be approved as a suitable recipient of grants by the Intelligent Foundation, either by enrolling with Percent or otherwise being approved under its due diligence requirements.
Where the Intelligent Foundation receives your donation it will start the process to grant your funds once it holds over £25 GBP in total, with all other donations, in relation to your recommended charity; if twelve months after you've made your donation those funds are still under £25 GBP it will start the process then.
Where your donation (together with others) meets this £25 GBP threshold and your recommended charity is enrolled as a recipient for grants Percent advises you your recommended charity will typically receive money within 15- 45 days of the original donation, otherwise usually within 60 days allowing for the Intelligent Foundation to confirm your recommended charity is a suitable recipient.
In the rare event the Intelligent Foundation cannot make a grant of your donation to your recommended charity these funds will be reassigned according to Percent's undeliverable donation policy.
Percent and Intelligent Foundation work together and when we refer to 'Percent' in the rest of these terms we are referring to both of them, except where we refer to the Intelligent Foundation specifically. You can see further detail on how Percent and Stripe work in our Guidance, and to confirm. Your donations will be subject to Stripe or Percent's own terms and conditions, as applicable and you should ensure you understand these terms.
How your donation is handled
We do not ever receive your donations ourselves, or store your credit card or debit card details, and we will never email or phone you to provide payment details. Stripe is the only payment processor and merchant facility we use, including where you choose to make a donation to Intelligent Foundation in the way we've described above.
As we do not ever receive your donations we are unable to return or reassign them to you or any other person or organisation, and we will not be responsible for doing so. You should therefore assume donations are final and non-refundable, subject to any requirements by law, or Stripe or Percent or your banking provider's additional terms and conditions, which you should ensure you read and understand.
If you become aware of fraudulent use of your card, or if it is lost or stolen, you should therefore notify your card provider in accordance with its reporting rules, and if you experience any issues of this nature when using Stripe or Percent, or you have made an error in your donation, please notify your banking provider and Stripe or Percent as relevant, immediately.
When you make a donation directly through Stripe you enter into a direct relationship with the Charity and any fundraiser whose page you have donated through, and you will be subject to any terms and conditions on the donation agreed with those parties. If you make a donation through Percent your relationship will also be with Percent. You should therefore direct any queries you may have on the use of donations to the Percent, any relevant Charities and/or the fundraisers involved.
Charges and fees
When you make a donation, we may offer you the option to pay the 'Payment Processing Fee'. This is comprised of the cost of charges or fees for transfer of funds that Stripe as payment processor, Percent as recipient and grantor of a donation would otherwise charge to the Charity to which you are donating. Any such payment is entirely optional and at your discretion and subject to the terms agreed between you, Stripe or Percent as applicable and the Charity in question.
The rate of such fees will vary depending on the relevant provider and payment type. We therefore do not take responsibility for and cannot change the level of this fee although we seek to provide current information on Stripe and Percent's charges and fees in our Guidance for Donors, Fundraisers & Charities. Choosing to pay the Payment Processing Fee is entirely at your discretion and subject to the terms agreed between you, Stripe or Percent, and/or your banking provider and the Charity in question.
The Stripe rates currently applicable are as follows, depending on whether the recipient has registered for non-profit rates or not:
We also offer you the ability to pay a 'Service Fee', which is an optional, additional payment you can make to us calculated as a percentage of your donation. The current minimum percentage you can elect to pay is 5% although you may select higher percentages options. This is payable in addition to, rather than as a deduction from, the donation you make. We are entitled to vary the minimum percentage you can pay as the Service Fee at our discretion which shall be updated through these Terms and providing notice through our Platforms.
When making a donation you confirm you will comply with any requirements by law, or under the terms you have agreed with Stripe, Percent and your banking provider by doing so.
Fundraising & social
As part of the Force for Good Services we enable you to set up a profile, interact with other users and create fundraising pages (including by Campaigns, Posts, Challenges and Impact circles) to raise funds for Charities through our Platforms, subject to these Terms. Whenever you do any of these things everything you create or post will be your 'content' (defined further in the section on Intellectual Property).
Please be aware that many charities disapprove of and do not wish to be involved in, certain causes or may have any issue with particular fundraising techniques or messages. Whenever you fundraise it is your responsibility to check with the applicable Charity first that your approach to fundraising and any content to raise funds does not contravene the Charity's own policies; using our Platform does not mean the Charity you are supporting endorses your fundraising.
We take no responsibility for your failure to check this or for any contravention of a Charity's policies by you and we will enable Charities to request that your content is removed from our Platforms on the basis your fundraising is inappropriate, unnecessarily dangerous, or is likely to cause reputational damage or may present an unacceptable risk.
You also agree to declare, when submitting a fundraising campaign, whether the Charities listed are receiving any form of government assistance, and to indicate this information on the campaign page.
In addition the following types of content, and such others as we may inform you from time to time, are not allowed to be posted, published or distributed on our Platforms:
content related to pornographic material, sexual content or adult services of any kind;
content associated with or involving terrorist or hate group activities;
content related to drug abuse, underage tobacco and alcohol consumption;
content related to gambling (including all kinds of gaming which involve or constitute gambling), betting, lotteries or raffles;
content including photographs containing anything which could be reasonably regarded as hurtful, graphic, racist, sexist, offensive, obscene, menacing, malicious or any harmful content;
content involving any damage or hurt to human or animals; or
content which breaches any laws or regulations or breaches any right of (or duty owed to) a third party.
content which may be misleading to users
content which directs users to fundraising campaigns outside of Force for Good.
It is your responsibility to ensure that all content you upload on to the Platforms is true and accurate. You must not upload any information which is intended to or might otherwise lead you (or any Charity or cause you purport to represent) to obtain funds by deceit, or is otherwise fraudulent or misleading.
We reserve the right to remove or edit any content at our sole discretion that we believe violate these Terms without notice. On a case-by-case basis we may review and remove any content which we deem 'questionable' on moral or ethical grounds, or because in our view it could adversely affect our reputation or is not in keeping with the aims or standards of our social impact network. If there is any content on our Platforms which require intervention of government or regulatory bodies, we will work with such bodies to take reasonable actions against those content and those creating it.
You must not:
remove or change anything on our Platforms other than your own content.
Access, tamper with, or use non-public areas of the Platforms, our computer systems, or the technical delivery systems of our providers;
attempt to probe, scan, or test the vulnerability of any our system or network or breach any security or authentication measures;
avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Platforms or other Services;
attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Platforms or other Services;
interfere with, or disrupt, the Service or any systems, devices or networks connected to the Service and introduce any computer virus (including any variant or similar malicious code or instructions) to our systems.
use, display, mirror, or frame our Platforms or any individual element within the web Platforms or Services, our name, any of our trademarks, logos, or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent;
misrepresent your identity or affiliation with any other person or organisation; or
use the Platforms to send unwanted junk email or 'spam', or use the Platforms to conduct, display or forward surveys, raffles, lotteries, contests, pyramid schemes, multi-level marketing, send any chain letters or engage in any aggressive marketing or sales practices.
We may also take such reasonable measures from time to time to ensure that there is user accountability when using our Services.
We reserve all our legal rights and remedies in relation to your breach of these Terms, and we reserve the rights, without liability to you, to:
immediately and without notice suspend or permanently deny your access to all or part of our Platforms and Services, or cancel any page of yours on the Platforms, at our absolute discretion; and
to delete your account without notice in the event of a suspected or actual breach of the Terms.
You may discontinue use of our Platforms and Services at any time and request for your account to be deleted. These Terms will continue to apply to your past use. Where your account is deleted or your access to your account denied we would not expect this to affect the process by which you choose to make a donation by Stripe or Percent, except that any potential payment might be delayed where we need to conduct an investigation regarding your use of the Platforms or Services.
You are responsible for maintaining the confidentiality of your account password to prevent others gaining access to your personal information. This includes any taxpayer details you may have saved under your profile in order to claim tax reliefs, benefits or deductions in accordance with applicable laws and regulations. You must not make any such claims in respect of tax using someone else's taxpayer information, on the basis this is fraudulent, barred by these Terms and/or illegal in your country. If you become aware of any unauthorised use of your account, we recommend that you change your password immediately and email us at email@example.com
Your responsibilities and our responsibilities to you
We do not make any representations as to the accuracy, safety or legality of any campaign or content posted on our Platforms; we do not represent you or the Charities, and the use of our Services is at your own risk; and, we take no responsibility for the accuracy of the information provided by Charities or other users on our Platforms, nor the confirmation of their account details, stated identity or authority to fundraise on behalf of any given Charity.
In addition, we expressly exclude any warranty, condition, guarantee, or term as to the reliability, accuracy, completeness, and validity of any content on our Platforms. We provide the Services on an 'as is', 'as available' basis without warranties of any kind, whether express or implied - we do not warrant or guarantee continuous uninterrupted or secure access to the Services and operation of the Platforms, nor do we accept responsibility or liability to you for:
any information, data, materials or facilities published by us through our Platforms, communicated to you, or contained on our Platforms (even if verified), nor the accuracy, completeness, fitness for purpose or legality of the same;
any misuse of your account, page or campaign including by unauthorised persons or third parties; and
the receipt and/or use of any donations by anyone, facilitated by our Platforms.
Please note while we are pleased to partner with Stripe and Percent, offering you their services to make donations we take no responsibility and provide no warranty for the suitability, safety or security of their services or terms, nor the timing of payments or end receipt of any funds you donate through them.
You take full responsibility for your use of Stripe and/or Percent to make donations, and for conducting your own research into a fundraising campaign or Charity before deciding whether to donate to it or not. We do not represent, warrant, undertake or verify that donations will be used for any particular purpose and shall not be responsible for any misuse or non-use of the funds by Charities and any of their purported fundraisers who appear on our Platforms.
We are not an accounting, taxation, legal or financial advisor, and you should not rely on information given on our Platforms or via our Services to determine any consequences of making a donation to a Charity. We assume no responsibility for errors or omissions in the materials on our web application(s) or mobile application(s), including factual or other inaccuracies or typographical errors.
You take full responsibility for any loss or damage you may suffer (or any cost you may incur) as a result of your failure to keep your account details up to date or accurate, and when making donations via our Platforms or creating a fundraising page, you agree that any donations you make, and any claims or reliefs you make in respect of tax, are compliant with all applicable laws and regulations.
Links on our platforms
Our Platforms may contain links to other websites or mobile applications of Charities or other organisations. However we do not by provision of the Services offer any form of endorsement, representation or warranty: in respect of link content, or such a Charity or organisation; nor in respect of you or your content, products, services or other materials; nor in respect of any third party and its content, products, services or other material.
This applies to any advertising content whether paid or unpaid, as well as links that may be provided or posted by you on the Platforms or any content available and accessible through the Platforms. You use such links, or provide any such links on your own pages, to access third party content, websites or mobile applications, at your own risk.
We make no representations or guarantees regarding the availability or content (including its truthfulness, accuracy, completeness, timeliness or reliability) of such content, websites or applications in respect of which links have been provided on the Platforms, nor with regard to broken links. Your relationship and any transactions with other organisations through their websites or mobile applications or otherwise is your responsibility.
Access to your information
As a user, you will be able to access the following information from your account on the Platform:
your contact information; and
any information you have provided in respect of donations you have made.
any information you have uploaded onto Force for Good.
The Platform will record all donations received by you, and all Services Fees paid by you to us. We will provide you with a tax invoice for all Services Fees payable to us, and a report recording payments received from you.
As part of the Services, we may also occasionally offer you, Charities and other users certain statistical information and analysis in respect of your and other users use of the Platforms. We reserve the right to provide some or all of this information solely on a paid-for basis.
Privacy and data protection
You represent, warrant and undertake that where you collect and process any personal data relating to any individuals, you will comply with any and all applicable national, regional or local laws or regulations governing protection and privacy, including without limit, the UK or EU General Data Protection Regulation (GDPR) or Singapore Personal Data Protection Act 2012.
Legal basis, limitations and indemnity
These Terms apply between Force for Good Sg Pte Ltd with all our affiliates, successors and assigns, ('we' and 'us' throughout these terms) and you, and it is agreed that Singapore law supplies the legal framework within which these Terms take effect and shall be construed. This agreement does not otherwise give rights to third parties other than the Indemnitees described in the following paragraph.
You agree to defend, indemnify and hold harmless us and our officers, directors, employees, contractors, advisors and agents, and those of Force for Good's subsidiaries, ('Indemnitees') from and against any and all claims, causes of action, damages, obligations, losses, liabilities, costs or debt, and expenses (including legal fees and costs) and all amounts paid in settlement arising from or relating to use of the Services, breach of these Terms or violations of any laws. The Indemnitees may assume the exclusive defence and control of any matter for which you have agreed to indemnify the Indemnitees and you agree to assist and cooperate with the Indemnitees in the defence or settlement of any such matters.
Unless excluded by and to the greatest extent permitted by any applicable national laws, we are not liable to you or any other person for damages of any kind, including without limitation any punitive, exemplary, consequential, incidental, indirect or special damages.
We refer in our 'Fundraising & Social' section above to the 'content' you may post, upload, publish or otherwise distribute on or through the Platforms. In this section we refer to this as your 'User Content', and we refer to any other content – which, like your 'content' or 'User Content' includes all written text, illustrations, photographs, graphics, designs, logos, data, videos or other audio or visual material (in any form) – made available by us on the Platforms as 'FFG Content'.
We or our licensors own all FFG Content on the Platforms, and it is protected by applicable intellectual property and proprietary rights and laws. No reproduction, modification, publication or use of the FFG Content in our Platforms other than in order to enable you to lawfully use the Services as provided here is permitted without our express prior authorisation, and, where applicable, the permission of the copyright holder.
You represent and warrant that the User Content you post, upload, publish or otherwise distribute on the Platforms does not infringe the patent rights, copyright, trademarks or goodwill, database rights, design rights, publicity/privacy rights or other intellectual property or proprietary rights (or confidentiality) of any third party and that you have paid and will pay in full any payments that may arise in respect of the reproduction, publication or distribution of the User Content. You also represent and warrant that, where applicable, you have obtained an irrevocable waiver of, or agreement from the relevant author not to assert, any moral rights (or similar rights) arising in relation to the reproduction, publication or distribution of any such User Content.
We do not claim ownership of your User Content, but we ask you to grant us a licence to use it so that we can provide you with the Services. By posting, uploading, publishing or otherwise distributing User Content on the Platforms you grant (and represent and warrant that you have all necessary rights to grant) to us a perpetual, sub-licensable, transferable, world-wide, non-exclusive, royalty free, fully paid license to reproduce, publish or distribute, and a right to reproduce, publish or distribute, and a right to modify, adapt, edit or translate, such User Content for the purposes of us delivering the Services.
By providing User Content in any form to our Platforms or using the Services, you agree that we may identify you as the provider of such User Content.
It is your responsibility to ensure that any User Content you upload or create is not copyright-protected. If it is, you must obtain the copyright owner's written consent or have an appropriate license to use it. We reserve the right to remove any pictures, photographs or other materials from our Platforms, at our sole discretion and without notice if their copyright status or the right to use them is in any doubt.
How we will handle disputes
Subject to any legal rights or remedies you may have under mandatory consumer regulations or laws in the territory or country where you reside or are located that cannot be lawfully limited or excluded by contract ('Mandatory Rights'), you agree that any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.
Nothing in these Terms is intended to adversely affect any Mandatory Rights that you may have in the territory or country where you reside or are located. To the extent that there is a conflict or inconsistency between these Terms and any Mandatory Rights, these Terms shall be deemed to be modified to the minimum extent necessary in order to allow those Mandatory Rights to be lawfully exercised. However you will not have any Mandatory Rights or other rights where those rights may arise from countries we have stated in these Terms from which some use of our Services is not permitted or into which we are not lawfully permitted to provide our Services.
Updating these terms
We may change our Services, policies, Guidance and Terms in future and you are responsible to access and review our latest Terms, Guidance and policies frequently. The latest Terms will govern any future usage by you on our Platforms.
Complaints & contacts
Please refer to our Complaints Policy about our procedure for making complaints; in particular please note your ability to contact us even though we are not otherwise responsible for the transfer, receipt, use or return of donations made through the Platforms, but that where your complaint relates to those issues you should first raise this with Stripe, Percent and/or the Charity being supported.
For questions, related to these Terms or otherwise, please get in touch with us at firstname.lastname@example.org. If you notice any suspected violation of these Terms, including breach of copyright or questionable content, please report this to us via email at email@example.com